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Synching error in Salesforce
When multiple JIRA issues are linked with one Salesforce issue, at times we can a error when attempting to Synch. The only data changed to Synch is comments in these cases. Any ideas what is happening?
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Inappropriate?Hi Vicki,
Do you mind if you further describe the error that you are facing? Please do include a couple of screenshots that shows the error that you are facing. You can also email us your logs and configurations at sfdc [at] customware [dot] net and CC me at timothy.chin [at] customware [dot] net.
Cheers. -
Inappropriate?I have similar problem when 'saving' to JIRA. Here is the screenshot. I'm desperately in need for a resolution. Thanks!
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Inappropriate?Hi Alva,
Unfortunately, I am not able to determine the cause of the error based on the screenshot only. Can you please email your logs and custom field mapping to plugins[at]customware[dot]net and Cc a copy to me?
Cheers,
Timothy -
Inappropriate?Hi Alva -
We've reviewed your logs that you sent, and your mappings look corrent - in order to get to the bottom of this we need to review your environment which will take some time.
You are very close, so once we have access to your systems, I'm sure we will be able to quickly troubleshoot and resolve things quickly.
Lets get you going on a 20 or 40 hour SLA so we can get you moving already. Also, you can may use the flexible SLA hours for any of our Atlassian-related services, not just support of this.
I will call you in the morning.
Cheers, Ellen
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