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Salesforce/JIRA Syncing Errors
I changed my 'Case' label to 'Ticket' in Salesforce. We are using the JIRA plugin for integration. When the label is 'Case' I can sync my cases to JIRA. However, when I use the label 'Ticket' in Salesforce for all fields it still syncs but generates a error in the 'Salesforce Case Details w/Case #:' field:
Error: ( Customware-CRM-plugin ). Error message from Salesforce.com : INVALID_QUERY_FILTER_OPERATOR : Subject, OwnerId from Case where id = '00001610' ^ ERROR at Row:1:Column:71 invalid ID field: 00001610
Jira plugin version 3.0.2
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The company thinks this is not a problem.
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Inappropriate?Hi Robert,
Our team are currently investigating this problem for you and will respond in a timely manner.
Kind Regards,
Charles -
Inappropriate?Hi Charles,
Have you been able to make any progress?
Thanks,
Rob -
Inappropriate?The 'Ticket' vs. 'Case' salesforce nomenclature doesn't appear to have any effect after all. I switched between them both and still get the error regardless.
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This solves the problem
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Robert -
Can you please write us at info@customware.net so we can take a closer look at your problem. It may be related to your environment, but we need to look at this closer.
Kind regards,
Ellen -
Inappropriate?I was just reading through the documentation and determined my setup to be a limitation of the plugin. I was using the Multi Case object and should only be using the case object. This is resolved.
1 person says
this solves the problem
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Inappropriate?Hi Robert,
If you want to add this as a feature request, let me know and we can add it to http://greenhouse.customware.net/jira...
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